Nagad Privacy Policy — Data Protection & Usage
Last updated: 2026. Please read this privacy policy carefully before using the nagad platform.
What Information We Collect
Various types of information are collected automatically or through direct user input when creating an account and using services on the nagad platform. The categories of data collected are outlined below:
- Account Information: Name, email address, mobile number, date of birth, and national ID details provided at registration for KYC verification.
- Payment Information: Records of BDT transactions — including deposit and withdrawal amounts, dates, and transaction IDs processed via bKash, nagad, and Rocket. Full mobile wallet PINs or passwords are never stored.
- Device & Browser Information: User device type, operating system, browser version, IP address, and language settings.
- Usage Data: Session duration on the platform, pages visited, betting and gaming activity logs, and click data.
- Cookies & Tracking Data: Session cookies and local storage data for a personalized experience.
Purpose of Data Use
The information collected is used to operate, improve, and secure the nagad platform. The main purposes for using this data are outlined below:
- Creating, verifying, and managing your account.
- Processing BDT deposits, withdrawals, and transactions, and ensuring their security.
- Preventing fraud, money laundering, and unauthorized access.
- Analyzing user preferences and behavior to improve our services.
- Compliance with applicable laws and regulatory guidelines.
- Responding to support requests, complaints, and inquiries.
User data is never sold to third parties for marketing or promotional purposes without their consent.
Cookies & Tracking Technologies
Nagad uses cookies for session management and to improve user experience. Cookies are small text files stored in your browser.
Types of cookies we use:
- Essential Cookies: Required to maintain login sessions and security tokens. Disabling these cookies will prevent the platform from functioning properly.
- Preference Cookies: Stores language, theme, and other personal settings.
- Analytics Cookies: Used to analyze page views and usage patterns, not to identify individuals personally.
You can control or reject cookies by adjusting your browser settings.
Data Retention, Security & Third Parties
Nagad follows industry-standard technical measures to protect users' personal and financial information. Key aspects of data storage and security:
- All data transfers are secured using SSL/TLS encryption.
- Sensitive data is stored in encrypted databases.
- Account data is retained for as long as necessary, and may be kept longer if required by law or regulation.
- After account closure, personal data is deleted or anonymized within a defined period.
Data Sharing with Third Parties: nagad may share data on a limited basis in the following circumstances:
- With authorized mobile banking services such as bKash, Nagad, or Rocket for payment processing.
- In response to lawful requests from legal authorities or court orders.
- With relevant parties when required for fraud prevention or security investigations.
Personal data is never sold or shared with advertisers or commercial third parties.
Your Rights & Policy Changes
Nagad users have certain important rights over their own data:
- Right to Access: You can view and download the data stored in your account at any time.
- Right to Rectification: Contact support to correct any inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your personal data after account closure. However, certain data may need to be retained for a specified period due to legal obligations.
- Right to Object: You have the right to object to the processing of your data in certain circumstances.
- Data Portability: The right to receive a copy of your data in a structured format.
Policy Updates: This Privacy Policy may be updated from time to time. If significant changes are made, a notice will be posted on the platform. We encourage you to check this page regularly.
For any questions about data protection or our privacy policy, contact us at: [email protected]