Nagad Responsible Gaming — a commitment to healthy and safe entertainment
Enjoy entertainment within limits. nagad believes gaming is most enjoyable when done responsibly.
Our Commitment to Responsible Gaming
Nagad believes entertainment should be enjoyable, free, and balanced — never at the expense of your wellbeing. The mental health and peace of mind of every user is our top priority.
Gaming is a form of entertainment—not a guaranteed way to make money. At nagad, we remind every user to be aware that betting or playing games involves financial risks. There is always a chance of losing, and you should never bet more in an attempt to win back losses.
We are committed to creating a safe, transparent, and responsible environment where users can make informed decisions.
Recognize the signs of problem behavior
Ask yourself the following questions to see if gaming is becoming a problem:
Spending more than your set budget? Using money saved for daily needs on gaming?
Spending much more time gaming than planned? Skipping sleep or work to play?
Feeling anxious, angry, or depressed after losses? Feeling pressured to recover lost money?
Hiding how much you game from family or friends? Spending less time with loved ones?
Are you trying to recover losses by betting even more?
Tried to quit gaming but couldn’t? Feeling a strong internal urge to play?
If you notice any of the signs above in yourself, it's time to take a conscious step forward.
Advice on setting time and budget limits
The most effective way to practice responsible gaming is to set limits in advance. Follow these suggestions:
- Decide in advance how much BDT you will spend on gaming each week and stick strictly to it.
- Only bet money you can afford to lose without causing problems in your life.
- Set time limits for how long you will play daily or per session in advance.
- Avoid gaming while under the influence of alcohol or feeling mentally unsettled.
- Don’t go beyond limits driven by greed after a win — stop within your set limits.
Use self-control features
The nagad platform helps users maintain control over their gaming. Contact Support to activate the following features:
Set a daily, weekly, or monthly deposit limit (BDT). Once a limit is set, increasing it requires a waiting period.
Temporarily pause your account for a set period — anywhere from 24 hours to 30 days. You will not be able to log in during this time.
If you need an extended break, you can request temporary or permanent exclusion from the platform via Support.
Strict policies to protect minors
Nagad firmly believes that online gaming is only for those aged 18 and above. Protecting minors from participation is our top priority.
A request to parents:
- Keep your gaming account login details away from your children’s devices.
- Use family controls or parental security software on your devices.
- Have open conversations with children and teenagers about the risks of online gaming.
- Use browser filters to restrict access to gaming sites on your child’s device.
If you find any underage person using nagad, report immediately to Support.
Life balance and professional help
Gaming should be a small part of your life—balanced with family, work, health, and social relationships. If it ever feels like gaming is taking control, stop and seek help.
Asking for help is not a sign of weakness — it shows courage. You can take these steps:
- Talk to a trusted family member or friend.
- Seek advice from mental health professionals or counselors.
- Take a break from gaming and spend time on other hobbies or activities.
- Exercise, spending time outdoors, and socializing support mental well-being.
- If needed, contact nagad Support — we’re here to help you take the right steps.
Nagad Support Email: [email protected]
